Help Desk Support Specialist

CRS Temporary Housing • Phoenix, AZ

1d • $22 • Onsite

About The Position

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis. Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence. Managed Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property. As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre‑employment background check and drug screening. Full details will be shared if an offer is extended. This position will provide Help Desk support via telephone, e-mail, instant messaging, and in-person for all departments. Casual dress code. Full-time hours Monday through Friday. This position will work on site at the CRS Corporate office in North Central Phoenix. Hourly rate: $22 or higher depending on experience.

Requirements

• Ability to research solutions to problems, gather information, and make recommendations.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with a proactive and innovative focus.
• Must demonstrate accuracy, attention to detail, and excellent organization skills.
• Strong ability to multitask.
• Sense of urgency and deadline oriented.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.
• High School Diploma or equivalent required
• Stable work history with excellent attendance

Nice To Haves

• A+ Certified preferred.
• Typing speed 50 wpm or higher preferred.
• College coursework preferred.
• Atlassian Service Desk and JIRA issues tracking experience.

Responsibilities

• Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
• Identifies, researches, resolves, or escalates technical problems.
• Create useful and easy to follow knowledge-based articles.
• Installs, configures, and maintains desktop, laptop hardware and software.
• Maintain inventory of office equipment.
• Observe, review, and document department processes to improve and streamline.
• Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
• Performs other duties as necessary or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED