Associate Technical Sales & Solutions Engineer (Norfolk, VA)

Evolv Technologies Inc.•Virginia Beach, VA

1d•$53,000 - $90,000•Onsite

About The Position

Evolv's Technical Sales & Solutions (TS&S) team is seeking an Associate Solutions Engineer focused on deployments. This role involves installing systems, training operators, and supporting go-lives, as well as certifying and training channel partners. The position also contributes to site surveys and pre-sales activities like pilots and demos. Evolv is a mission-driven company focused on enhancing safety and experiences in public spaces through innovative security technology. The Associate Solutions Engineer will be crucial in ensuring smooth deployments and excellent customer experiences, acting as a bridge between technical execution and customer success.

Requirements

Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week.
Expect some nights and weekends, as many customers operate during peak event times.
Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling.
Capability to stand and perform physically demanding tasks for extended periods.
Certain events may require 12–15 hour shifts, with appropriate meal and rest breaks.
Professional Service Technician certifications on all Evolv Express generations and Expedite.
Ability to install the full suite of Evolv systems independently.
Proficiency in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations).
Ability to deliver operator training across core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.
Ability to execute the entire deployment process solo for installations up to 4 systems.
Competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.
Professional Certification covering core presales activities and documentation standards.
Ability to conduct minor presales tasks when needed, run site surveys independently, and draft ConOps.
Ability to learn and apply channel partner certification processes for deployment.
Ability to create professional installers across all Evolv products.
Ability to train partners to be effective operator trainers who meet Evolv standards.
Capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.
Ability to consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.
Basic out-of-the-box issue resolution during installation and configuration.

Nice To Haves

Candidates located in Virginia are preferred, particularly those with convenient access to major transportation hubs.

Responsibilities

Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.
Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.
Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.
Develop an understanding of pre-sales activities—including site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments.
Assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams.
Maintain professional certifications across Evolv Express and Expedite systems.
Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation.
Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.
Join live customer installations to understand a real-world deployment.
Install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.
Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site.
Become proficient at delivering operator training across core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.
Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.
Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support.
Execute the entire deployment process solo for installations up to 4 systems.
Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.
Earn Professional Certification covering core presales activities and documentation standards.
Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes.
Learn and apply channel partner certification processes for deployment.
Create professional installers across all Evolv products.
Train partners to be effective operator trainers who meet Evolv standards.
Demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.
Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.