Associate Technical Onboarding Manager

CDW

3d•$72,000 - $100,000•Remote

About The Position

As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, acting as a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion. This position is 100% remote.

Requirements

Experience working in a technical Customer Support, Implementation, or Onboarding role
Ability to work in a project management role
Ability to work with public cloud, preferably with AWS
Ability to communicate regularly with customers over phone or video conference and email
Ability to work with contracts and understand service level agreements
Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
Ability to work in a fast paced evolving environment
AWS Cloud Practitioner certification (required after 1 year of employment at CDW)

Responsibilities

Manage the technical onboarding for all assigned new Mission Cloud customers
Lead onboarding meetings
Project manage the onboarding process
Act as the main contact for customers
Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
Gather technical requirements from customers, including new and existing AWS account details and configurations
Educate customers on current technologies, Mission Cloud services, and industry best practices