Associate Onboarding Manager

VelocityEHS • ,

4d • $61,350 - $78,100 • Remote

About The Position

This existing vacancy is open to candidates that reside anywhere in the U.S. or Canada. At VelocityEHS we are very customer focused. As an Associate Onboarding Manger, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS's clients. Your goal is to help customers efficiently realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience. This is a customer facing role and one that works cross-functionally with Customer Experience teams. A strong focus on customer lifecycle value, project management, and process will be core to success in this role.

Requirements

• Bachelor’s degree in relevant area or similar experience in alternative role
• Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
• Strong written and verbal communication
• Strong decision-making and organizational skills
• Detail oriented and self-motivated
• Experience working independently, but can also be an effective team member
• Pro-active learner and open to constructive feedback
• Effectively manage customer expectations
• Active listening skills
• <1 year of customer onboarding experience

Nice To Haves

• Additional languages a plus
• Familiarity with Salesforce, Workfront, or Outreach
• Experience in software industry, SaaS and/or Environment, Health and Safety industry

Responsibilities

• Become an expert in VelocityEHS products and solutions
• Successfully mentor and coach customers as they go through the onboarding process
• Manage setup of software for customers going through the onboarding process
• Serve as the primary point of contact for VelocityEHS’s clients, owning the onboarding phase of the customer lifecycle
• Effectively onboard new/expansion customers
• Project manage a portfolio of customer onboardings to successful outcomes, accelerating the customer's time to value in using our products and solutions
• Provide timely updates on customer projects within Project Management tooling to effectively drive team/company KPIs and customer interactions
• Manage setup of single products/modules
• Actively lead customer-facing communications (live, virtual, written)
• Effectively deliver engaging enablement training and workshops on concentrated product or module
• Drive early adoption
• Document time to value metrics
• Evaluate onboarding effectiveness
• Help build processes, internal enablement, and servicing tactics
• Ability to independently solve simple customer issues
• Document customer interactions and progress throughout the lifecycle of their onboarding
• Use company approved AI tools to improve efficiency, reduce manual work, and enhance the quality of outputs
• Apply sound judgment when using AI, ensuring accuracy and accountability for AI-generated work
• Protect sensitive and confidential information when using AI, following company data guidelines
• Actively learn and build proficiency in AI tools relevant to your role
• Share AI use cases, tips, and learnings to help strengthen team and organizational capability

Benefits

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level