Associate Technical Account Manager

PAR Technology

1d•$72,500 - $82,500•Remote

About The Position

As an Associate Technical Account Manager, you'll partner with some of the world's most recognized restaurant brands and serve as a trusted technical advisor within the PAR ecosystem. You'll begin your journey alongside experienced Technical Account Managers who will provide mentorship, coaching, and hands-on exposure to PAR's restaurant technology portfolio. As your expertise grows, you'll take increasing ownership of customer relationships, integrations, strategic projects, and technical initiatives that directly impact customer success. This role is ideal for someone who enjoys connecting technical solutions to real business outcomes, thrives in a fast-paced environment, and is excited to help shape the future of how restaurants leverage technology to operate, serve guests, and grow. At PAR, Technical Account Management is more than troubleshooting or project coordination. We are the bridge between customers, product teams, engineers, and customer success teams. We help customers unlock value from their technology investments while driving long-term adoption, retention, and growth.

Requirements

1–3 years of professional experience, preferably in technical consulting, solutions architecture, or enterprise integration in B2B SaaS or restaurant technology.
Must-have Background in restaurant technology (hardware and/or software), hospitality SaaS, or a comparable enterprise technical environment strongly preferred.
Strong API and integration skills; proficiency in Postman (Collections, Environments, test scripts, Monitors, documentation).
Cloud fundamentals (AWS/GCP/Azure); CI/CD and observability awareness.
Exceptional written and verbal communication — able to explain complex technical concepts to executives and engineers alike.
Experience with Jira, Confluence, or equivalent ticketing and documentation tools.

Nice To Haves

Scripting fluency in at least one language (JavaScript/Node, Python, etc.) would be a major plus

Responsibilities

Serve as the technical owner for assigned accounts across the full PAR product portfolio; build trusted relationships with customer architects, IT teams, and operations stakeholders.
Co-create account plans with CSMs; lead the technical narrative in QBRs including integration of health, stability posture, known risks, and forward-looking technical roadmap.
Maintain clear, current technical documentation for each account: integration map, active workstreams, open tickets, and escalation status.
Own integration workstreams for mid-complexity accounts, document configurations, and contribute the technical narrative to QBRs.
Design, oversee, and execute integrations that are scalable, secure, observable, and supportable across the full PAR stack.
Use Postman (Collections, Environments, automated tests, Monitors, documentation) as a core delivery tool.
Enforce quality gates pre-launch and run proactive readiness scans before major campaigns or go-lives.
Produce operator-ready runbooks, SOPs, smoke tests, and rollback plans for your technical workstreams.
Actively surface cross-sell and upsell signals through technical discovery on every customer touchpoint. Document signals in CRM and partner with the CSM to qualify and progress expansion opportunities with Sales.
Document technical expansion signals in CRM and partner with the CSM to qualify and progress opportunities with Sales.
Contribute technical narrative to cross-sell conversations — building the case for additional PAR products based on the customer's technical environment and gaps.
Lead escalation coordination with Product and Engineering; propose workarounds and drive resolution with clear owner accountability and customer-facing timelines.
Partner with Support to ensure clean handoffs and reduce recurring issues through root cause documentation and playbook updates.
Keep all work items and tickets current with weekly 'moved / blocked / next' updates.