Associate Tech Support Technician (Hybrid - Draper, UT)

Progressive Leasing • Draper, UT

4d • Hybrid

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring an Associate Tech Support Technician to help grow our company and ensure our mission is achieved! This role is a hybrid position and will work some in our corporate office in Draper, UT.

Requirements

• Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
• 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
• Ability to lift, up to 40 lbs.
• Ability to walk, bend, stoop, balance and reach for extended periods of time
• Ability to thrive in a fast-paced, startup environment
• Curious, adaptable, and open to learning as roles and workflows evolve

Nice To Haves

• AI-enabled tools are already part of how work gets done across our organization, and that’s only going to expand over time.

Responsibilities

• Responds to phone calls, live chats, emails and personal requests for technical support
• Escalate issues and provide updates to stakeholders for desktop and application tickets
• Identify, research and resolve technical problems
• Document, Track and monitor problems to ensure a timely resolution
• Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
• Provide detailed diagnostics summary for next tier level support
• Facilitate logins, account support and various other system administration duties

Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance
• Paid Parental Leave
• Company Matched 401k
• Paid Time Off
• Paid Holidays
• Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed