Associate Tech Support Technician (Hybrid - Draper, UT)

Progressive Leasing • Draper, UT

4d • Hybrid

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring an Associate Tech Support Technician to help grow our company and ensure our mission is achieved! This role is a hybrid position and will work some in our corporate office in Draper, UT.

Requirements

• Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
• 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
• Ability to lift, up to 40 lbs.
• Ability to walk, bend, stoop, balance and reach for extended periods of time
• Ability to thrive in a fast-paced, startup environment
• AI-enabled tools are already part of how work gets done across our organization, and that’s only going to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve

Responsibilities

• Responds to phone calls, live chats, emails and personal requests for technical support
• Escalate issues and provide updates to stakeholders for desktop and application tickets
• identify, research and resolve technical problems
• Document, Track and monitor problems to ensure a timely resolution
• Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
• Provide detailed diagnostics summary for next tier level support
• Facilitate logins, account support and various other system administration duties

Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed