Part-Time Associate Tech Support Analyst - LAN/WAN
About The Position
Publix Technology is seeking a part-time Associate Technical Support Analyst to join the LAN/WAN team. This team is responsible for providing level 1 and 2 support for the Publix network infrastructure. The role involves troubleshooting, monitoring network devices, working with Telco vendors, escalating issues, and logging incident records. This position offers varying shift work with a schedule of 8-hours, four days per week, and is located onsite in Lakeland, FL. Publix offers a dynamic technology environment with opportunities for career growth and an empowered culture that values innovation and continuous learning.
Requirements
- High School diploma or equivalent
- 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
- Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies
- Experience supporting IP office telephone systems.
- Experience working with trap receivers and tracing tools.
- Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
- Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery
Nice To Haves
- CCNA, CCENT, CCNP, Network+ certifications
Responsibilities
- Level 1/2 troubleshooting of the Publix network infrastructure
- Monitoring and responding to alerts from networking devices
- Working directly with Telco vendors on circuit outages
- Escalating high severity and chronic problems to management
- Answering phones and logging incident records
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
