Associate Tech Services Specialist

CoBank•Greenwood Village, CO

13d•$62,200 - $71,100•Hybrid

About The Position

Are you passionate about technology and eager to solve intricate business challenges? Do you excel in a dynamic, collaborative, and inclusive environment? At our company, you will immerse yourself in an innovative tech landscape, catering to the needs of real customers. We're seeking Associate Tech Services Specialists who are enthusiastic about leveraging automation across cloud and on-premises infrastructure, as well as exploring cutting-edge technologies. As an Associate Tech Services Specialist, you will be instrumental in bridging the gap between support and operations teams, ensuring the seamless delivery of high-quality support services. You will collaborate with Agile teams to design, develop, test, implement, and support technical solutions in cloud environments. You will leverage automation tools to streamline processes.

Requirements

High school diploma or GED required
Basic understanding of end-user computing principles and technologies.
Ability to identify and resolve simple end-user computing issues.
Basic knowledge of ticketing systems and processes.
Familiarity with basic scripting and automation tools.
Basic understanding of identity and access management (IAM) principles.
Basic knowledge of cloud platforms, particularly Microsoft 365.
Willingness to learn and adapt to new technologies.
Basic awareness of cloud services and concepts.

Nice To Haves

Associate's Degree in Information Technology or a related field preferred
2 years of experience in technical support or a related role preferred
CompTIA A+ or Microsoft Certified Professional preferred

Responsibilities

Assists with end-user computing issues, including troubleshooting and resolving basic problems.
Supports basic IAM tasks such as user account creation, access provisioning, and password resets.
Assists in the administration and support of Microsoft 365 services.
Supports the resolution of production issues promptly, engaging IT and vendors as needed. Provides workday and after-hours support as needed.
Practices a variety of programming languages and tools, including Bash, PowerShell, and Python for development.
Continues to develop a strong understanding of the Software Development Lifecycle (SDLC). Learns to work with CI/CD pipelines and related tools to streamline software delivery.
Works closely with Senior Tech Services Specialists to contribute to the delivery of cloud-based solutions that meet high standards of performance, security, and scalability.