Associate Systems Engineer

Floor & Decor • Atlanta, GA

1d • Onsite

About The Position

Build the Foundation That Keeps the Business Running. Every company talks about uptime. This team actually lives it. As an Associate Systems Engineer, you’ll be part of the group responsible for keeping core enterprise systems stable, secure, and running smoothly behind the scenes — from virtualization and backups to Windows environments and critical infrastructure support. This role is ideal for someone early in their IT career who wants more than repetitive ticket work. You’ll gain hands-on exposure to enterprise systems, learn from experienced engineers, and build the technical depth and operational instincts that turn strong support professionals into well-rounded infrastructure engineers.

Requirements

• Foundational knowledge of virtualization technologies such as VMware, Hyper-V, or Nutanix
• Working experience or hands-on exposure to Windows server and workstation administration
• A problem-solving mindset and willingness to learn from real-world infrastructure challenges
• Strong communication skills and the ability to explain technical issues clearly to both technical and non-technical teams
• Comfort working within structured support processes, escalation paths, and operational procedures
• Internship, lab, help desk, systems support, or early-career infrastructure experience that shows curiosity and initiative
• Basic understanding of virtualization technologies (VMware, Hyper-V, or Nutanix).
• Working knowledge of Windows OS administration.
• Familiarity with backup and recovery concepts and tools.
• Experience or exposure to ServiceNow or other ticketing systems.
• Understanding of DNS concepts and troubleshooting techniques.
• Strong verbal and written communication skills.
• Ability to follow structured processes, including escalation workflows.

Nice To Haves

• Associate degree or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Relevant certifications (e.g., CompTIA, Microsoft, VMware) are a plus.
• Internship or hands-on lab experience in systems administration.

Responsibilities

• Support and maintain enterprise infrastructure environments including virtualization platforms, Windows systems, and core operational services
• Troubleshoot system, server, and infrastructure issues while partnering with senior engineers to resolve higher-impact problems
• Monitor backups, system performance, and environment health to help prevent issues before they impact the business
• Manage incidents, requests, and changes through ServiceNow or similar ITSM platforms with clear communication and follow-through
• Assist with DNS troubleshooting, configuration updates, and connectivity investigations across enterprise environments
• Document processes, fixes, and recurring issues in a way that makes the next problem easier — not harder — to solve
• Support and maintain virtualized environments (e.g., Nutanix).
• Administer and troubleshoot Windows operating systems in a server and workstation environment.
• Monitor, manage, and verify backup systems to ensure data integrity and successful recovery.
• Utilize ServiceNow (or similar ITSM tools) to manage incidents, requests, and changes.
• Assist with DNS configuration, monitoring, and troubleshooting.
• Perform system health checks and proactively identify potential issues.
• Document processes, procedures, and resolutions clearly and accurately.
• Communicate effectively with technical and non-technical stakeholders.
• Provide timely updates on incidents, service requests, and ongoing work.
• Follow established escalation procedures to ensure critical issues are addressed appropriately.
• Collaborate with senior engineers and cross-functional teams to resolve complex problems.

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree