Associate Systems Engineer

Custom Computer Specialists•Hauppauge, NY

About The Position

The Associate Systems Engineer provides technical support for a large enterprise IT infrastructure, including network, wireless, firewall, and access-control systems. Working under the guidance of engineers, the role assists with installation, configuration, and troubleshooting of enterprise systems, network infrastructure, cloud technologies, and security systems. It is intended for someone who wants to develop technical knowledge and advance in IT infrastructure and systems engineering, with hands-on training, mentorship, and professional growth opportunities. The position requires travel throughout New York City's five boroughs and to the Long Island headquarters. The standard schedule is 12:00 PM to 8:00 PM. During school district breaks, summer months, or when business and project needs require, the schedule transitions to the headquarters schedule of 8:00 AM to 5:00 PM. Employees must maintain schedule flexibility and may need to adjust hours for project timelines, operational priorities, maintenance windows, emergency response, or other business needs. Responsibilities may also include staging and configuration in the configuration center, distribution, and other headquarters-based initiatives. The role may change to reporting only to headquarters. Salary is $60,000–$65,000.

Requirements

2–3 years of experience in IT support, networking, systems administration, or infrastructure engineering.
Microsoft or CompTIA certifications, such as Network+ or Security+.
Working knowledge of TCP/IP, networking fundamentals, DNS, DHCP, switching, routing, and wireless technologies.
Familiarity with Cisco networking and Cisco Meraki solutions.
Basic understanding of Microsoft Windows, Active Directory, Microsoft 365, and Windows Server environments.
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to manage multiple priorities.
Experience patching Cat6/Cat6A and fiber-optic cabling.
Ability to lift 10 pounds or more, transport equipment, and safely use ladders when required.
Valid driver's license and reliable transportation for travel throughout Long Island and New York City's five boroughs.

Nice To Haves

Bachelor's or associate's degree in Information Technology, Computer Science, or Engineering.
Cisco Certified Network Associate (CCNA) certification preferred at hire; required within six months of employment.
Cisco Meraki Solution Specialist certification.
Microsoft 365 Fundamentals certification.
Familiarity with access control, surveillance, audiovisual, or low-voltage systems.

Responsibilities

Assist with installation, configuration, and maintenance of Cisco and Cisco Meraki network infrastructure, including switches, wireless access points, and firewalls.
Support deployment, configuration, and troubleshooting of wired and wireless network connectivity.
Monitor systems to identify issues and escalate them to senior engineering staff.
Provide Tier I and Tier II technical support for infrastructure, networking, and endpoint-related issues.
Perform hardware installations, equipment replacements, and infrastructure upgrades.
Assist with patch management, firmware updates, system backups, and preventive maintenance.
Install and organize cable management in IDFs and MDFs.
Maintain network diagrams, asset inventories, technical procedures, and support documentation.
Participate in infrastructure projects and technology deployments.
Provide professional customer service and communicate effectively with clients and team members.
Provide second-shift support for project integrations during maintenance windows as required.
Stay current with emerging technologies and participate in technical training and certification programs.
Travel throughout New York City's five boroughs and to the Long Island headquarters for infrastructure installation, maintenance, and engineering projects.