Associate System Operator

Consumers Energy•Jackson, MI

2d•Onsite

About The Position

Consumers Energy is Michigan’s largest energy provider, serving 6.8 million residents across 68 Lower Peninsula counties. This entry-level Control Room position focuses on learning and mastering the tasks required to safely operate the electric grid according to the Electric Control Center Manual (ECCM). The role involves a 36-month commitment period, during which internal job applications are restricted. The selected candidate must be within commuting distance of the Jackson Service Center in Jackson, MI, or willing to relocate with available assistance. This position is not eligible for immigration sponsorship. Within the first 12 months, the Associate System Operator will train to obtain an HVD or LVD certification. Upon certification, they will independently monitor, analyze, and control the electric grid 24/7, ensuring system reliability and timely customer restoration in compliance with ECCM procedures, NERC standards, and regulatory requirements. Responsibilities include managing High Voltage Distribution (HVD) and Low Voltage Distribution (LVD) Substations and Lines, the Metro Underground Distribution Network, Grid Automation Schemes, and interconnection points with Generation and Transmission providers under both normal and emergency conditions. The role also involves administering switching and tagging orders and issuing worker conditions, clearances, and protections, utilizing SCADA systems for remote monitoring, analysis, and control.

Requirements

Ability to read and interpret complex prints and maps.
Basic understanding of department policies and procedures.
Ability to independently write, approve and execute switching and tagging orders of various complexities.
Knowledge of the various field work groups and associated responsibilities.
Ability to monitor and analyze SCADA systems and operate devices when needed in a timely manner.
Problem-solving and critical thinking skills.
Ability to operate a control room console independently with limited supervision in normal or emergency situations.
Strong communication skills (verbal, email, radio, phone, etc.)
Ability to remain calm in stressful and fast-paced situations.
Bachelor's degree OR Associate's degree with 2 years of relevant experience OR High School Diploma with 4 years of relevant experience.
Required Certifications/Licensures:(Obtain Consumers Energy LVD or HVD Certification within the first 12 months.)

Responsibilities

Respond and direct field resources during emergent outages on the electric system; conduct necessary activities to support customer and equipment restoration as required per the ECCM.
Successfully complete all HVD Operator certification or LVD Operator certification training requirements which includes classroom training, OJT assessments, and simulator tests in 12 months or less.
Administer all types of scheduled outages on the electric system; direct field personal when removing/returning electric equipment from/to service, and issue the appropriate working conditions, clearances and/or protections as required per the ECCM.
Utilize SCADA and computer systems required to perform System Operator duties; Operate SCADA devices remotely when required.
Review scheduled and emergent switching and tagging orders for accuracy and compliance.
Maintain a HVD or LVD certification; successful completion of all continuing training requirements.
Work a rotating 24/7 shift including nights, weekends, and holidays; includes an on-call assignment.
Fill open shifts including nights, weekends, and holidays to maintain minimum control room staffing levels; Overtime necessary at times to support system and customer restoration.
Other duties as assigned or may be necessary