Associate System Operator - HST/PST

HawkEye 360•Herndon, VA

4d•Hybrid

About The Position

HawkEye 360 is seeking an Associate System Operator to join the System Operations team. This role is dedicated to maximizing the performance and quality of the end-to-end HE360 system by optimizing data quality, refining on-orbit activities, and maintaining customer requests. The team owns and drives internal and customer requests to resolution while keeping an open channel of communication with stakeholders during ongoing projects. The team is looking to add someone who can assist in day-to-day satellite operations and scheduling. This position requires participation in an on-call rotation with the Operator taking responsibility for responding to alerts and taking action in the case of an anomaly. Rotations cover Pacific (or Hawaiian) time zone, to include weekends and holidays, in exchange for days off and/or other incentives. HawkEye 360 is looking for a candidate with exceptional problem-solving skills, who is a strong communicator and has a passion for working with and developing new innovative technology. The candidate will also act as the main point of contact for PST (or HST) based customers and quality concerns.

Requirements

1+ years professional work experience
High attention to detail and the ability to handle several issues simultaneously while staying organized
Experience in a customer service industry or working in a customer-facing role
Excellent written and oral communication skills and the ability to follow written procedures
Excellent analytical, troubleshooting, and problem-solving skills
An aptitude for curiosity and always seeking to improve their skills
A good attitude and team-oriented spirit

Nice To Haves

Bachelor’s or equivalent academic degree in engineering or physical science-related fields; or equivalent work experience
Experience reading and writing technical documentation
Working knowledge of orbital mechanics and Systems Tool Kit (STK)
Hands-on programming experience or experience working with developers on technical systems
Experience with Linux, Python, Java

Responsibilities

Work under the guidance of experienced engineers to gain skills and knowledge in system operations, customer planning, and satellite operations
Assist mission planning and mission operations using existing command and control software, including anomaly detection and resolution
Assist with debugging existing command and control applications and ground station infrastructure when issues arise
Perform quality control and quality assurance of satellite operations and customer scheduling
Contribute to scheduling of customer orders and respond to ad hoc changes, additions, or deletions of collections
Proactively bring issues and problems to the attention of the team; generate, propose, and implement innovative solutions to solve them.
Work cross-functionally across the organization with product, engineering, and mission management teams to resolve satellite or customer-related issues