Associate System Analyst

Saddle Creek•Lakeland, FL

9d•Hybrid

About The Position

As an Associate System Analyst, you will support and analyze systems within the Order Management System (OMS) and Parcel Execution System. This includes assisting with user support, troubleshooting system issues, documenting requirements, testing solutions, and helping deliver enhancements that support internal teams, external clients, vendors, and warehouse operations. This position will report to the Senior Systems Manager and work closely with team members to support tactical initiatives while developing broader systems knowledge and technical capabilities.

Requirements

High School Diploma/GED required
Ability to work in a high volume, fast paced environment while applying critical thinking and problem-solving skills
Demonstrated experience working in a client focused environment
Ability to learn, understand, and apply new technologies and development processes
Strong written and verbal communication skills with the ability to communicate effectively with business, operational, technical, and vendor resources
Ability to work independently and in a team oriented, collaborative environment
Ability to travel up to 10% of the time

Nice To Haves

Bachelor's degree in information services, business, supply chain, or a related field preferred
Experience in the supply chain, logistics, fulfillment, or software support industry
Familiarity with OMS, WMS, parcel shipping, carrier integrations, rating, labeling, or fulfillment execution processes
Familiarity with EDI transaction sets used to exchange business documents such as purchase orders, shipping orders, and shipment confirmations
Exposure to Agile, scrum, project work, or structured enhancement delivery processes
Ability to troubleshoot system issues, prioritize effectively, and support timely resolution
1-3 years of experience working within Information Services, logistics systems, operations support, or equivalent systems experience
Experience supporting or working with Order Management Systems, Warehouse Management Systems, parcel shipping systems, or related operational platforms
Familiarity with order and shipping transaction flows such as purchase orders, shipping orders, shipment confirmations, and shipment status updates
Exposure to data exchange concepts such as EDI, APIs, XML, CSV, flat files, or other integration formats
Basic SQL or data research experience
Experience training, supporting, or communicating with internal and external end users

Responsibilities

Provide Order Management and Parcel Execution System support to users, clients, and internal teams
Assist with order and shipping transaction flows and documents including purchase orders, shipping orders, shipment confirmations, shipment status updates, and related integrations
Analyze application issues, document findings, and partner with team members to identify potential solutions
Support testing efforts by preparing test scenarios, validating results, and documenting outcomes
Assist with client onboarding activities, system configuration, and support tasks related to OMS and parcel requirements
Help diagnose system bugs, functionality gaps, and process issues while escalating complex items appropriately
Collaborate with internal and external users to understand business needs and support system best practices
Provide clear status updates to team members, stakeholders, and leadership as assigned
Assist with basic data research, reporting, and query-related activities as needed
Support continuous improvement efforts that improve system reliability, operational efficiency, and user experience
Monitor and manage assigned support tickets by reviewing new requests, gathering details, documenting updates, prioritizing based on business impact, and escalating complex issues as needed.