Associate Support Engineer - TRACE

Trane Technologies•La Crosse, WI

16d•Hybrid

About The Position

This Associate Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team. Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation. Sustainability is central to their business.

Requirements

Bachelor’s Degree in Engineering (Mechanical, Chemical preferred), Physics, or related degree is required
0-3 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling preferred
Strong computer skills using MS Office Suite and other Windows programs required
Excellent communication skills, both written and oral, are required
Customer-centric mindset

Nice To Haves

Familiarity with CAD and BIM tools (i.e. Revit)
Familiarity with building energy modeling tools
Knowledge of HVAC products and systems
Experience in a customer-facing technical role
Understanding of the software development process and Agile practices
Knowledge of commercial building construction industry is a plus
Thermal sciences (thermodynamics, fluid dynamics, heat transfer)
Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings is a plus

Responsibilities

Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
Assist with training internal and external customers on new or yet to be released features
Learn about CDS products, grow in technical knowledge
Collaborate with the CDS Sales team on initiatives to improve the customer experience
Assist with special projects within the department
Leverage internal software tools and AI models to improve productivity and accuracy of technical support