Associate Support Engineer - TRACE
About The Position
This Associate Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team. The role involves providing direct technical support to engineering and contractor customers using TRACE and other CDS tools, assisting with product development by providing input to requirements and feeding the VOC pipeline, and helping train internal and external customers on new features. The position offers an opportunity to learn about CDS products, grow in technical knowledge, collaborate with the CDS Sales team, and assist with special projects. The role also involves leveraging internal software tools and AI models to enhance productivity and accuracy in technical support. Limited overnight travel is required.
Requirements
- Bachelor’s Degree in Engineering (Mechanical, Chemical preferred), Physics, or related degree is required
- 0-3 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling preferred
- Strong computer skills using MS Office Suite and other Windows programs required
- Excellent communication skills, both written and oral, are required
- Customer-centric mindset
Nice To Haves
- Familiarity with CAD and BIM tools (i.e. Revit)
- Familiarity with building energy modeling tools
- Knowledge of HVAC products and systems
- Experience in a customer-facing technical role
- Understanding of the software development process and Agile practices
- Knowledge of commercial building construction industry is a plus.
- Thermal sciences (thermodynamics, fluid dynamics, heat transfer)
- Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings is a plus
Responsibilities
- Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
- Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
- Assist with training internal and external customers on new or yet to be released features
- Learn about CDS products, grow in technical knowledge
- Collaborate with the CDS Sales team on initiatives to improve the customer experience
- Assist with special projects within the department
- Leverage internal software tools and AI models to improve productivity and accuracy of technical support
Benefits
- Health insurance
- Holistic wellness programs that include generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
