To provide information services to adult and youth using print and electronic sources.
Requirements
Master of Library Science degree from an ALA accredited school or Bachelors degree from an accredited college required.
Ability to provide knowledgeable customer service to assist all library patrons in a timely manner; show tact and courtesy in relations with the public and other staff members.
Ability to communicate clearly and read printed and on-screen information.
Proven computers skills and ability to input information into an automated system.
Ability to multi-task, work in a fast paced environment and handle difficult situations.
Ability to handle routine problems under the guidance of supervisor and keep supervisor informed of departmental needs and concerns.
Nice To Haves
1-3 years of Library and/or Customer Service experience strongly preferred.
Experience with reference service, including electronic retrieval preferred.
Responsibilities
Answers reference and reader's advisory questions from the public and conducts necessary research in various media, including electronic and Internet sources.
Instructs and aids library users in use of library and of reference tools; provides both one-to-one assistance and group presentations.
Troubleshoots all electronic resources and equipment in the department.
May assist with special programs.
May assist with weeding and/or collection development as needed.
Keeps abreast of information by regularly reading email, meeting minutes and staff website.
Performs tasks of lower level classifications as necessary.