Associate, Strategy & Operations, DoorDash for Business
About The Position
At DoorDash for Business, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about digging into the data to root cause operations and delivery problems in order to create a seamless experience for customers and merchants alike. As an Associate for the Catering team, you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross-functional teams to identify trends, support new delivery models, scope impactful initiatives, and support the execution of quality improvement strategies. Your work will be both strategic and deeply operational. You can one day be sizing the impact of new delivery models on quality improvements, then leading an experiment to drive real-world improvements. This role is ideal for someone who is energized by building from the ground up, comfortable operating with ambiguity, and excited to shape how two high-priority product lines grow. You will report into the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending preference.
Requirements
- You’re strategic and process-oriented – You can break down challenging problems, build hypotheses supported by data, and implement experiments while keeping our teams aligned and informed with your work.
- You’re highly analytical – You are fluent in data and modeling (Excel, SQL, Python, Sigma, or network modeling tools) and use it to ground your decisions.
- You thrive in scaling environments – You’re comfortable operating with ambiguity and building solutions in uncharted territory.
- You’re cross-functional – You’ve led initiatives that align operations, product, and finance around a shared strategy.
Responsibilities
- Own quality improvement workstreams: that address the most unique and challenging questions within two new high-stakes DoorDash for Business product lines
- Run experiments and operations tests: assist in structuring and executing operational tests to identify solutions for improving on-time delivery and setup quality
- Support execution at scale: after proving out a concept, translating the wins into scalable solutions that we can apply across the entire network.
- Drive analytical rigor: by building and owning models that track initiative success, key quality metrics, weekly and annual costs, and support the development of internal reporting tools to measure and monitor network performance.
- Build strong cross-functional relationships: by regularly partnering with Logistics, LiveOps, Analytics, Engineering, and Product teams to build quarterly roadmaps, scope and assess initiatives that can improve the quality of our logistics system
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
