Associate, Strategy & Operations, DoorDash for Business
About The Position
At DoorDash for Business, the reliability and quality of service are considered a competitive advantage. This role seeks a leader passionate about data analysis to identify and resolve operational and delivery issues, ensuring a seamless experience for customers and merchants. As an Associate for the Catering team, you will be crucial in analyzing, tracking, and enhancing delivery quality. This involves collaborating with cross-functional teams to pinpoint trends, support new delivery models, define impactful initiatives, and execute quality improvement strategies. The work is both strategic and operational, ranging from assessing the impact of new delivery models on quality to leading experiments for real-world improvements. This position is ideal for someone who enjoys building from scratch, is comfortable with ambiguity, and is eager to influence the growth of two high-priority product lines.
Requirements
- You’re strategic and process-oriented – You can break down challenging problems, build hypotheses supported by data, and implement experiments while keeping our teams aligned and informed with your work.
- You’re highly analytical – You are fluent in data and modeling (Excel, SQL, Python, Sigma, or network modeling tools) and use it to ground your decisions.
- You thrive in scaling environments – You’re comfortable operating with ambiguity and building solutions in uncharted territory.
- You’re cross-functional – You’ve led initiatives that align operations, product, and finance around a shared strategy.
Responsibilities
- Own quality improvement workstreams: that address the most unique and challenging questions within two new high-stakes DoorDash for Business product lines
- Run experiments and operations tests: assist in structuring and executing operational tests to identify solutions for improving on-time delivery and setup quality
- Support execution at scale: after proving out a concept, translating the wins into scalable solutions that we can apply across the entire network.
- Drive analytical rigor: by building and owning models that track initiative success, key quality metrics, weekly and annual costs, and support the development of internal reporting tools to measure and monitor network performance.
- Build strong cross-functional relationships: by regularly partnering with Logistics, LiveOps, Analytics, Engineering, and Product teams to build quarterly roadmaps, scope and assess initiatives that can improve the quality of our logistics system
Benefits
- comprehensive benefits package
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical benefits
- dental benefits
- vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
- flexible paid time off/vacation (for salaried roles)
- 80 hours of paid sick time per year (for salaried roles)
- vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
- premium healthcare
- wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
