Associate, Strategy & Growth, What Works Cities

Results For America•Columbia, WA

42d•Remote

About The Position

Results for America (RFA) is seeking an Associate, Strategy & Growth for its What Works Cities (WWC) initiative. WWC helps city governments use data and evidence effectively to improve residents' lives. The Associate will support the Strategy & Growth function by managing the operational backbone of city engagement and contributing to strategic insights for outreach and growth. This role requires a highly organized and analytical professional who can balance execution and strategy, ensuring strong pipeline management, high-quality data tracking, and actionable research. The Associate will work with the Associate Director and cross-functional teams to strengthen the city engagement pipeline, improve internal processes, and expand WWC's reach and impact. Travel up to 30% annually is expected. This is a full-time, exempt position based in a home office within the U.S. or Canada.

Requirements

3-6 years general professional experience and a college degree (or equivalent practical work experience).
2–4 years of relevant experience in marketing, consulting, public sector, or related fields.
Experience working with local government, a knowledge of their structures and constraints, and a commitment to driving innovation and improvements in the effectiveness of local governments.
Experience with research and analysis, customer service, and relationship management.
Demonstrated track record of successful project completion and results from production even in ambiguous environments, taking initiative to solve problems, and cultivating strong, mutually beneficial partnerships.
Experience in successfully managing relationships with key internal and external stakeholders.
Salesforce, Tableau, Google Suite, MS Office, Asana, Slack, WhatsApp.
A commitment to Results for America’s mission and vision.
Respect for Results for America’s organizational values, including diversity, equity, and inclusion.
Strong organizational and project management skills, with demonstrated ability to prioritize and independently manage multiple workstreams, meet deadlines, and drive work forward with accuracy and attention to detail.
Excellent written and interpersonal communication skills, with the ability to coordinate across internal and external stakeholders, support city-facing outreach, and communicate clearly and professionally in a fast-paced environment.
Analytical mindset, with the ability to interpret data, identify patterns, conduct structured research, and generate insights to support prioritization, decision-making, and continuous improvement.
Stakeholder engagement skills, with the ability to support relationship-building with cities, partners, and ecosystem actors through strong follow-through, responsiveness, and effective coordination.
CRM and operational management skills, with the ability to maintain accurate pipeline data, support tracking and reporting, and ensure consistency across outreach and engagement processes.
Applicants for employment with RFA must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S and/or Canada.

Nice To Haves

Experience working with Canadian municipalities or within Canada’s local government ecosystem valued.
Experience in successfully managing relationships with key internal and external stakeholders.
Experience working in the nonprofit/philanthropic sector is a plus.

Responsibilities

Support the execution of outreach campaigns and engagement initiatives.
Support outreach and recruitment efforts to engage cities in the WWC Initiative, including drafting emails, preparing outreach materials, and assisting with information sessions.
Coordinate scheduling, follow-ups, and communications with city representatives.
Maintain organized records of outreach activities and engagement history.
Assist in preparing materials for city meetings, webinars, and briefings.
Attend conferences to meet with city practitioners and staff to promote the What Works Cities initiative and support recruitment efforts.
Ensure smooth operational flow across outreach activities.
Conduct research on cities, regional ecosystems, and public sector innovation trends.
Support the identification of target cities, including identifying readiness factors and documenting findings to inform outreach prioritization.
Maintain and update databases of cities, partners, and ecosystem actors.
Monitor relevant policy, innovation, and governance developments in the region.
Contribute to research briefs and strategic insights for internal use.
Maintain and update the city engagement pipeline in CRM (e.g., Salesforce).
Track city progression across all stages (awareness → engagement → Data Snapshot → Assessment → Certification).
Ensure data accuracy, completeness, and consistency across pipeline records.
Support pipeline reporting and internal tracking systems.
Identify gaps, inconsistencies, and opportunities to improve pipeline visibility.
Support the development and maintenance of growth dashboards and reports.
Analyze engagement data and pipeline trends.
Identify patterns in city engagement and conversion.
Provide insights to improve outreach strategies and targeting.
Contribute to periodic performance reviews and strategic discussions.
Identify opportunities to improve internal workflows and coordination.
Help standardize outreach and pipeline management processes.
Support the development of tools, templates, and documentation.
Contribute to building scalable systems for growth.