Associate, Strategy and Operations - Dasher Fraud

DoorDash • Chicago, NY

4d

About The Position

The Fraud team is looking for a Strategy & Operations Associate to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll specifically be focused on creating our strategy and executing against ambitious goals around reducing Dasher fraud for New Business Verticals, sitting at the intersection between understanding dasher behavior that suggests fraud and the appropriate enforcements and working with our growth teams on scaling new verticals safely. You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay. You are a data-driven truth seeker and strategic operator. You combine business context and analytics to identify problem areas and implement tailored solutions, while aligning others, empowering teams, and driving collaboration across the company.

Requirements

• Bachelor’s Degree
• 2+ years of experience in consulting, strategy, operations, technology, investment banking, analytics or related experience; high-growth experience preferred
• Interest operating in a fast-paced, ownership-driven environment
• Experience contributing to large projects, hitting goals, and succeeding in a team environment
• Proven problem solving and analytical skills; proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets) are required
• Ability to thoughtfully consider multiple perspectives and effectively communicate them to drive understanding and alignment

Responsibilities

• Define and implement DoorDash’s strategy in Dasher fraud and be responsible for delivering direct business impact to DoorDash
• Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
• Influence and engage across the company – partner with the product, engineering, analytics, and cross-functional teams to establish goals and build strategic programs
• Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off
• paid sick leave
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level