Associate, Strategic Operations - Metrics & Automation

Flatiron Health•New York, NY

3h•Hybrid

About The Position

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. We’re looking for a Strategic Operations Associate to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care? In this role, you'll report to the Director of Strategic Operations, supporting the operational excellence and data-driven decision-making of our Global Evidence delivery organization. You will be a champion for tech and automation, evolving and maintaining our robust project data infrastructure to produce increasingly actionable insights while reducing manual effort to maintain systems and data. Your day-to-day will include: Metrics, Reporting & Data Infrastructure: Build on and evolve our existing project/resource management system, from system design, user guidance, and training, to report building and dashboards (leveraging AI/automation wherever possible) Produce regular metrics and other reporting for our delivery organization, directly supporting leadership with insights that inform decision making Partner with other functions to integrate data sources and create a holistic view of sales and delivery performance Drive data hygiene and quality across systems, using automation wherever possible to reduce manual effort Identify new opportunities to surface data to improve decision making and work to rollout reporting and guidance to relevant stakeholders AI Automation & Workflow Optimization: Identify and scope automation opportunities in our delivery org that don't require significant engineering investment but have meaningful operational impact Serve as a resource for teams wanting to adopt an "automation-first" mindset in solving operational challenges Document and train teams on automation capabilities, helping democratize access to tooling across the organization Strategic Projects: Lead strategic projects as prioritized within Strategic Operations portfolio to advance our use of systems, build useful resources for the broader org, etc.

Requirements

2-3+ years of relevant experience in operations, business analysis, data analytics, project/program management, or a related field
Demonstrated proficiency in or strong learning aptitude for low-code/no-code automation platforms (e.g., Claude, Gemini, Credal, n8n) with hands-on experience building simple automation scripts/agents
Comfort working with data: spreadsheets, BI tools, system integrations to extract, analyze, and validate data
Experience building dashboards or reports using tools like Looker, Tableau, Google Sheets, or similar platforms
Strong project and program management skills—ability to manage multiple workstreams simultaneously and see things through from conception to adoption
Excellent written and verbal communication skills; ability to translate technical topics into clear, actionable guidance and training
Familiarity with CRM or project/resource management systems (Salesforce, Kantata, Jira, or similar)

Nice To Haves

Experience in a healthcare, biotech, or highly regulated industry
Background in consulting, professional services operations, or delivery management
Experience creating training materials or facilitating change management initiatives
Passion for cancer care or mission-driven organizations

Responsibilities

Build on and evolve our existing project/resource management system, from system design, user guidance, and training, to report building and dashboards (leveraging AI/automation wherever possible)
Produce regular metrics and other reporting for our delivery organization, directly supporting leadership with insights that inform decision making
Partner with other functions to integrate data sources and create a holistic view of sales and delivery performance
Drive data hygiene and quality across systems, using automation wherever possible to reduce manual effort
Identify new opportunities to surface data to improve decision making and work to rollout reporting and guidance to relevant stakeholders
Identify and scope automation opportunities in our delivery org that don't require significant engineering investment but have meaningful operational impact
Serve as a resource for teams wanting to adopt an "automation-first" mindset in solving operational challenges
Document and train teams on automation capabilities, helping democratize access to tooling across the organization
Lead strategic projects as prioritized within Strategic Operations portfolio to advance our use of systems, build useful resources for the broader org, etc.

Benefits

Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
Continuous learning opportunities
Inclusion and belonging initiatives