Associate Strategic Client Executive, Rx Solutions

Marsh•Raleigh, NC

4d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Associate Strategic Client Manager on the Rx Solutions team, you’ll serve as the primary contact for field offices, providing support in post-sale implementation and ongoing pharmacy management. Your responsibilities include offering strategic and consultative support throughout the sales process, reviewing PBM contracts for compliance, and building strong relationships with the MMA field, strategic partners, and PBMs. You'll educate the field on new features, improve processes for a better client experience, and assist with renewals and timely reporting. Additionally, you'll create client communications in collaboration with marketing, mentor other Client Managers, and handle various administrative tasks to ensure smooth operations and avoid potential issues.

Requirements

Bachelor’s Degree or equivalent career experience
Minimum of ten (10) years working directly in pharmacy from PBM, carrier, consultant or pharma manufacturer perspective
Focus and experience with major accounts and a strong understanding of pharmacy benefits
Strong relationship management experience with knowledge and experience in benefit consultation.
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Nice To Haves

Current L&H licensure or ability to obtain within 90 days of employment
In-depth knowledge of PBM contracts, and extensive experience in analysis and negotiations related to pharmacy and PBMs

Responsibilities

Serve as the primary contact for field offices, providing support in post-sale implementation and ongoing pharmacy management.
Offer strategic and consultative support throughout the sales process.
Review PBM contracts for compliance.
Build strong relationships with the MMA field, strategic partners, and PBMs.
Educate the field on new features.
Improve processes for a better client experience.
Assist with renewals and timely reporting.
Create client communications in collaboration with marketing.
Mentor other Client Managers.
Handle various administrative tasks to ensure smooth operations and avoid potential issues.