Associate Strategic Client Executive, Rx Solutions

Marsh McLennan•Tampa, FL

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). MMA Rx Solutions is the national pharmacy center of excellence for Marsh McLennan Agency. In Collaboration with its leadership The Associate Strategic Client Executive Rx Solutions will support the sales process and serve as the main point person for the MMA field offices on post-sale implementation and ongoing client support as it relates to pharmacy management. The position will also work with PBMs and our strategic partners to ensure their deliverables related to both the vision of this approach and that the needs of the MMA field offices are met.

Requirements

Minimum of 10 years PBM, pharmacy or related account management experience, including direct experience with PBM contracts.
Bachelor's Degree or equivalent work experience required.
Current Life & Health licensure or ability to obtain within 90 days of employment
Must have own transportation and ability to attend in-house and external meetings/events as required.
Proficient Knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint.

Responsibilities

Provides strategic and consultative support to sales and account management personnel throughout the sale, implementation and renewal of MMA Rx Solutions
Reviews all draft PBM contracts to ensure pricing and terms match MMA Rx Solutions provisions
Builds and maintains strong working relationships with MMA field, strategic partners and PBMs
Comprehends, interprets and can explain pharmacy analysis
Educates the MMA field on new features of MMA Rx Solutions and innovations as needed
Works to continually improve the MMA Rx Solutions process and client/field experience
Provides strategic client account management support to the MMA field
Supports the renewal process with strategic partners for the MMA field
Works with strategic partners to ensure reporting, presentations and reviews are completed timely and accurately
Works closely with MMA field to understand client needs as it relates to evolving the MMA Rx Solutions approach
Provides consultative solutions to clients around pharmacy challenges within approach
Identifies content for client communications and works with marketing to develop and implement
Builds and maintains strong working relationships with MMA Rx Solutions SAE and other team members, the MMA field and strategic partners while holding them accountable to deliverables and deadlines.
Assists with the reviews of draft pharmacy contracts to ensure pricing and terms match MMA provisions and best practice guidelines.
Provides assistance to other employees and performs various administrative and other duties as needed.
Serves as a resource and mentor for other Client Managers.
Performs all activities relating to the public, customers and companies to avoid issues involving potential errors and omissions.
Communicates and interacts with a diverse population of internal and external customers.
Ability to pro-actively form productive working relationships with other team members, decision makers and PBM personnel.
Adaptable and able to change priorities and multi-task regularly to meet deadlines.
Must have strong and effective oral and written communication skills.
Capable of maintaining the strictest confidentiality regarding client and company data and information.