Associate Strategic Client Executive - TPA

Zelis • Morristown, TN

10d • Remote

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. The Associate Strategic Client Executive (Associate SCE) role will serve as the primary point of contact for Zelis for their assigned book of business. The Associate SCE will manage an assigned book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The Associate SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.

Requirements

• Bachelor’s degree preferred.
• 5+ years in client management role in the Payer space.
• Experience in working in healthcare including national insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions.
• Demonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients.
• Excellent written and verbal communication skills.
• Excellent presentation, public speaking, and meeting management capabilities.
• Ability to tailor messages to audiences.
• Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing.
• Ability to anticipate future trends and incorporate them into business review planning.
• Synthesizes complex issues and communicates clearly with both clients and internal stakeholders.
• Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix and with leadership.
• Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives.
• Demonstrates sense of urgency and ability to multi-task and prioritize.
• Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.
• Travel estimated 30-40% (primarily) domestic [internal and external meetings]
• Commission-driven and motivated to achieve growth targets.

Responsibilities

• Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.
• Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.
• Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.
• Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales.
• Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures.
• Conduct and lead all client business reviews and account plans to optimize value within the client's book of business.
• Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.
• Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client’s pain and business drivers.
• Cultivates deep relationships with clients and team.
• Proactively communicates. Can effectively prepare and present communications to clients and leadership teams.
• The ability to offer and communicate compelling solutions to client challenges is invaluable.
• Remain abreast of changing and evolving healthcare landscape, regulations, and related market vertical and competitor trends.
• Strong financial acumen and ability to interpret client financials.
• Brings creative insight to client’s businesses to help them deliver a competitive advantage.
• Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
• Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree