Associate Store Manager - NEW STORE - J.Crew Factory

JCrew•Phoenix, AZ

About The Position

As an Associate Manager, you are a key member of the leadership team and are responsible for helping ensure profitability by fostering genuine customer connections, brand loyalty, and community engagement. You will provide immediate feedback and coaching to maximize team performance. You will own a key area of the business and step into other roles as needed to maintain operational excellence. You will collaborate with the Store Director as a shared business owner, oversee your designated division of responsibility, support store operations and team development, and help the team exceed goals while delivering best-in-class customer service. The role also includes finding innovative ways to engage the community and build customer loyalty through events. The position requires at least three years of full-time retail management experience with a similar scope, scheduling flexibility that includes nights, weekends, and holidays, and the ability to bend, reach, stretch, lift, carry, and move at least 40 pounds (18 kilos). The listed hourly range is $26.25–$32.85. The role offers competitive base pay and bonus programs, subject to applicable eligibility and location requirements.

Requirements

At least 3 years of full-time retail management experience with a similar scope.
Passionately support the brand, customers, and teams.
Stay current with fashion trends and industry developments.
Demonstrate teamwork, flexibility, and courtesy when executing tasks.
Innovate and champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
Have scheduling flexibility, including nights, weekends, and holidays.
Be able to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

Collaborate with the Store Director as a shared business owner, connecting with every aspect of the brand while maximizing profitability.
Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
Manage store operations, systems, and technology while ensuring accountability.
Support the Store Director with recruiting, training, and development efforts.
Partner with the Store Director and management team to create a collaborative working environment for associates.
Keep the team on track to exceed goals and provide best-in-class customer service.
Develop innovative ways to engage the community and build loyalty through events.
Step into a variety of sales-floor roles as needed.
Provide immediate feedback and coaching to maximize team performance.