Associate Store Manager, Full Time, Santa Monica - West Elm

Williams-Sonoma•Santa Monica, CA

1d•Onsite

About The Position

In partnership with the General Manager, this role is responsible for ensuring the store meets or exceeds sales and contest goals, while also meeting payroll goals based on current trends. The Associate Store Manager will prioritize, plan, and adjust schedules and daily agendas to meet business goals and hold the team accountable to achieving them. This role involves partnering with the General Manager to recruit, interview, and select qualified candidates to build a talent pipeline. The Associate Store Manager will train and motivate all associates through on-going programs in sales, customer service, and product knowledge, and will assess performance, provide on-going feedback, and complete performance appraisals and development plans. A key focus is ensuring the team provides an exceptional customer experience to achieve World Class Service standards, maintaining presence through effective floor management, and ensuring staff coverage. The role also includes maintaining a safe work environment, ensuring store standards are met (visuals, cleanliness, signage, safety), and managing store-operating procedures like inventory levels and cash control to minimize store losses. The Associate Store Manager is responsible for ensuring the store meets company guidelines in opening and closing, monitoring company assets through accurate inventory procedures, and ensuring associates comply with all Company policies and procedures. A crucial aspect is creating and maintaining an environment where all associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.

Requirements

2-3 years management experience.
Specialty retail preferred.
Proven ability to manage staff to meet and exceed sales, while meeting payroll goals.
Proven ability to identify top talent and train/develop/retain great people.
Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
Effective communication, organization and leadership skills.
Proven ability to motivate and influence others through personal actions and examples.
Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
Ability to be mobile on the sales floor for extended periods of time.
Ability to operate POS system.
Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Responsibilities

Ensure store meets or exceeds sales and contest goals.
Meet payroll goals based on current trends.
Prioritize, plan and adjust schedules and daily agendas to meet business goals.
Hold team accountable to achieving goals.
Recruit, interview, and select qualified candidates to build a talent pipeline.
Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
Assess performance and provide on-going feedback; Complete and deliver performance appraisals and development plans.
Ensure team provides an exceptional customer experience in the store to achieve World Class Service standards.
Maintain presence through effective floor management and ensure staff coverage in all areas of the store.
Maintain a safe work environment and ensure ongoing safety training and awareness.
Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.
Manage store-operating procedures i.e., inventory levels and cash control to minimize store losses.
Ensure the store meets company guidelines in opening and closing.
Monitor company assets through accurate inventory procedures.
Ensure associates comply with all Company policies and procedures.
Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Monitor assets through accurate inventory management procedures.

Benefits

A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacations, holidays and other time-off programs
Health benefits, including health, dental and vision insurance
Health and dependent care tax-free spending accounts
Medical, family and bereavement leave
Same-sex domestic partner benefits
Short- and long-term disability programs
Life and travel insurance
An employee assistance program
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities