Associate Store Manager, Full Time, Santa Monica - West Elm

Williams-Sonoma • Santa Monica, CA

13h • Onsite

About The Position

The Associate Store Manager, in partnership with the General Manager, is responsible for ensuring the store meets or exceeds sales and contest goals, and meets payroll goals based on current trends. This role involves prioritizing, planning, and adjusting schedules and daily agendas to meet business goals, and holding the team accountable for achieving them. The Associate Store Manager will also recruit, interview, and select qualified candidates to build a talent pipeline, and train and motivate all associates through ongoing programs in sales, customer service, and product knowledge. They will develop associates to assume increased levels of responsibility, assess performance, provide ongoing feedback, and complete performance appraisals and development plans. Ensuring an exceptional customer experience to achieve World Class Service standards, maintaining presence through effective floor management, and ensuring staff coverage are key responsibilities. The role also includes maintaining a safe work environment, ensuring ongoing safety training and awareness, and ensuring store standards (visuals, cleanliness, signage, safety) are met and maintained. In partnership with the General Manager, the Associate Store Manager will manage store-operating procedures like inventory levels and cash control to minimize store losses, and ensure the store meets company guidelines in opening and closing. Monitoring company assets through accurate inventory procedures and ensuring associates comply with all Company policies and procedures are also critical. Finally, the Associate Store Manager will create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.

Requirements

• 2-3 years management experience. Specialty retail preferred.
• Proven ability to manage staff to meet and exceed sales, while meeting payroll goals.
• Proven ability to identify top talent and train/develop/retain great people.
• Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
• Effective communication, organization and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate POS system.
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Responsibilities

• In partnership with the General Manger, ensure store meets or exceeds sales and contest goals. Meet payroll goals based on current trends.
• Prioritize, plan and adjust schedules and daily agendas to meet business goals. Hold team accountable to achieving goals. In partnership with the General Manager, recruit, interview, and select qualified candidates to build a talent pipeline to achieve current and future business goals.
• Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
• Develop associates to assume increased levels of responsibility.
• Assess performance and provide on-going feedback; Complete and deliver performance appraisals and development plans. Ensure team provides an exceptional customer experience in the store to achieve World Class Service standards.
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store.
• Maintain a safe work environment and ensure ongoing safety training and awareness.
• Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.
• In partnership with the General Manager, manage store-operating procedures i.e., inventory levels and cash control to minimize store losses.
• Responsible for ensuring the store meets company guidelines in opening and closing.
• In partnership with the General Manager, monitor company assets through accurate inventory procedures.
• Ensure associates comply with all Company policies and procedures.
• Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
• Monitor assets through accurate inventory management procedures.

Benefits

• Competitive salaries and comprehensive health benefits
• A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays and other time-off programs
• Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed