Associate Store Manager, Full Time, South Coast Plaza- West Elm

Williams-Sonoma•Costa Mesa, CA

4d•Onsite

About The Position

In partnership with the General Manager, the Associate Store Manager is responsible for ensuring the store meets or exceeds sales and contest goals, managing payroll, and prioritizing schedules to meet business objectives. This role involves recruiting, interviewing, and selecting qualified candidates, as well as training and motivating associates through ongoing programs in sales, customer service, and product knowledge. The Associate Store Manager will assess performance, provide feedback, and complete performance appraisals. They will ensure an exceptional customer experience, maintain store standards (visuals, cleanliness, signage, safety), and manage store operating procedures like inventory levels and cash control to minimize losses. This role also ensures compliance with company policies and procedures and fosters a fair and respectful work environment.

Requirements

2-3 years management experience.
Specialty retail preferred.
Proven ability to manage staff to meet and exceed sales, while meeting payroll goals.
Proven ability to identify top talent and train/develop/retain great people.
Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
Effective communication, organization and leadership skills.
Proven ability to motivate and influence others through personal actions and examples.
Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
Ability to be mobile on the sales floor for extended periods of time.
Ability to operate POS system.
Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Nice To Haves

Specialty retail experience

Responsibilities

Ensure store meets or exceeds sales and contest goals.
Meet payroll goals based on current trends.
Prioritize, plan and adjust schedules and daily agendas to meet business goals.
Hold team accountable to achieving goals.
Recruit, interview, and select qualified candidates to build a talent pipeline.
Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
Develop associates to assume increased levels of responsibility.
Assess performance and provide on-going feedback; Complete and deliver performance appraisals and development plans.
Ensure team provides an exceptional customer experience in the store to achieve World Class Service standards.
Maintain presence through effective floor management and ensure staff coverage in all areas of the store.
Maintain a safe work environment and ensure ongoing safety training and awareness.
Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.
Manage store-operating procedures i.e., inventory levels and cash control to minimize store losses.
Ensure the store meets company guidelines in opening and closing.
Monitor company assets through accurate inventory procedures.
Ensure associates comply with all Company policies and procedures.
Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Monitor assets through accurate inventory management procedures.

Benefits

Competitive compensation package
Pay based on factors like education, work experience, certifications, geographic location
Generous discount on all Williams Sonoma Inc. brands
401(k) plan and other investment opportunities
Paid vacations, holidays and other time-off programs
Health benefits, including health, dental and vision insurance
Health and dependent care tax-free spending accounts
Medical, family and bereavement leave
Same-sex domestic partner benefits
Short- and long-term disability programs
Life and travel insurance
Employee assistance program
Wellness program that supports physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities