Associate Store Leader

Tapestry•Orlando, FL

16h

About The Position

Since its launch in 1993, Kate Spade New York has grown from a handbag collection into a global lifestyle brand offering handbags, ready-to-wear, jewelry, footwear, home décor, and more. It is part of the Tapestry portfolio, a global house of brands committed to innovation, inclusion, and equity. The Associate Store Leader partners with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. The role sets the tone on the sales floor, elevates service through omnichannel and virtual selling, and cultivates an inclusive environment where associates can thrive. The Associate Store Leader may act as Store Leader in their absence and is responsible for sales performance, team development, service, brand presentation, and store operations.

Requirements

At least 2 years of retail management experience in fashion, lifestyle, or a comparable environment.
A combination of education and experience will be considered.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, and experience with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English-language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays (for EU).
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Model Kate Spade service behaviors and selling standards, leading a high-energy, client-focused environment.
Drive omnichannel and virtual selling, clienteling, client-book outreach, and loyalty-program participation.
Help the team personalize customer experiences and resolve customer issues; lead customer-data capture to support marketing and repeat business.
Recruit, onboard, and develop diverse talent; coach employees and manage underperformance.
Set clear goals, review KPIs such as traffic, conversion, UPT, and AUR, and coach the team to results.
Act as Store Leader in the Store Leader’s absence and foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Own store sales plans and forecasts and create action plans to address business opportunities.
Inspire the team to exceed performance standards across selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Champion Kate Spade’s aesthetic and philosophy, maintain brand and operating standards, and execute visual directives.
Maintain an impeccable store environment and communicate sell-through, stock trends, and customer feedback to improve results.
Oversee opening and closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets, adjusting staffing to business needs.
Ensure compliance with policies, safety, and loss-prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live-stream shopping sessions and use social-media trends to drive engagement.