Associate Store Leader

Tapestry•Sunrise, FL

18h

About The Position

The Associate Store Leader partners with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. The role sets the tone on the sales floor, elevates service through omni-channel and virtual selling, and creates an inclusive environment where associates can thrive as their authentic selves. The Associate Store Leader leads client and service practices, develops the store team, owns sales plans and forecasts, maintains brand and visual standards, and oversees operational execution. The role may act as Store Leader in their absence and manages live-stream shopping sessions and uses social media trends to drive engagement.

Requirements

At least 2 years of retail management experience in fashion/lifestyle or a comparable environment.
A combination of education and experience will be considered.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays (for EU).
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Model Kate Spade Service behaviors and selling standards, and lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Empower the team to personalize experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
Act as Store Leader in their absence and foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Own store sales plans and forecasts; create action plans to address business opportunities.
Inspire the team to exceed performance standards across all selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
Execute visual directives and ensure an impeccable store environment.
Communicate sell-through, stock trends, and customer feedback to improve results.
Oversee opening and closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets; adjust staffing to business needs.
Ensure compliance with policies, safety, and loss prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live-stream shopping sessions and leverage social media trends to drive engagement.