Associate Specialist, TCS, NA

West Pharmaceutical Services • Uwchlan Township, PA

1d • Hybrid

About The Position

The Associate Specialist, TCS, North America supports key development accounts and other customers as needed. The role provides technical assistance relating to West’s products, processes, and services, and helps identify and close sales opportunities. It also coordinates and administers assigned tasks and small projects in applicable technical areas, serving as a technical interface between customers and West functions.

The position supports customers on technical matters such as drug-closure compatibility, packaging recommendations, component processing and functionality, product and packaging development, extractables and leachables, testing requirements, and complementary systems such as devices and safety administration systems. The Associate Specialist works with market-segmented sales teams, supports commercial strategies, communicates customer needs internally, and helps advance technical aspects of customer projects. The role also prepares presentations and training materials, educates customers, shares industry insights, participates in industry events, and liaises among customers, Sales, and West Analytical Laboratories.

This is a hybrid position requiring onsite work three days per week. Travel is approximately 5%, up to 13 business days per year. No relocation assistance is provided.

Requirements

• Bachelor’s degree in a technical field such as Chemistry, Biology, Pharmacy, or Engineering, or equivalent experience.
• Ability to comprehend technical information.
• Strong interpersonal skills and ability to connect with others and manage relationships.
• Ability to use sound judgment and manage multiple priorities with a sense of urgency.
• Ability to identify internal and external client needs and make appropriate recommendations.
• Ability to balance multiple priorities.
• Ability to work in a virtual environment in a global organization.
• Excellent written and spoken English.
• Ability to communicate effectively, speak in front of groups, express and exchange ideas, and understand direction.
• Ability to work well with others in varied situations, multitask, work under time constraints, problem-solve, prioritize, and learn and apply new information or skills.
• Ability to comply with company safety and quality policies and remain aware of relevant SOPs.

Nice To Haves

• Master’s degree in a technical field such as Chemistry, Biology, Pharmacy, or Engineering.
• Experience in technical support, an analytical laboratory, research and development, or an engineering role.
• Ability to work well in a fast-paced environment with a moderate level of guidance.

Responsibilities

• Lead customer technical discussions on drug-closure compatibility, packaging recommendations, component processing and functionality, product and packaging development, extractables and leachables, testing requirements, complementary systems, and related information.
• Serve as a proactive technical interface between customers and West functions, participate in market-segmented sales teams, support commercial strategies, implement product and technical commercial strategies for assigned customer relationships, and represent the Voice of Customer within West.
• Update cross-functional teams on customer technical issues and projects; obtain customer background and technical requirements; advise on project status; and drive technical aspects of internal and external customer-linked projects.
• Prepare technical presentations and training materials, educate customers on product applications, share industry insights, and provide blogs and other content supporting industry thought leadership.
• Attend and participate in tradeshows, conferences, and seminars, including presenting to customers or industry audiences as needed.
• Act as a liaison between customers, Sales, and West Analytical Laboratories.
• Develop expertise in key market knowledge areas beyond internal training.
• Provide technical training to West employees as assigned.
• Work closely with the Global Technical Customer Support team to maintain open communication and effectiveness.
• Comply with applicable SOPs and company safety and quality policies.

Benefits

• Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Global career opportunities, including international exposure and cross-functional collaboration.
• Performance-based bonuses, service recognition, and employee appreciation initiatives.
• Opportunities to participate in volunteerism and charitable programs through West without Borders and other initiatives.
• Inclusive and collaborative culture that values diversity, equity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level