Associate Specialist, Engagement

Curriculum Associates • Tucson, AZ

3d

About The Position

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Requirements

• Capability to prioritize high volumes of work with intrinsic motivation to meet elevated levels of success.
• Ability to be strategic and solutions-oriented to engage customers.
• Knowledge of CA’s professional learning offerings and products with continued persistence to deepen command of content as content and products evolve.
• Develop, adapt, and maintain management systems to support portfolio scheduling by gathering, verifying, interpreting, and acting on account information from various sources.
• Ability to analyze data to drive scheduling strategies and targeted educator communication to secure buy-in.
• A foundational understanding of regional and national capacity and certification to meet scheduling demands.
• Strong listening skills, effective written and verbal communicator able to tailor information to different audiences based on context
• Highly organized and detail-oriented with ability to leverage multiple data sources to make quick and effective decisions
• Seeks opportunities to drive continuous improvement and efficiency via systems-focused thinking
• Strong problem-solving skills and confidence; approaches obstacles with solution-oriented mindset, creativity, objectivity, authority, calm, and professionalism
• Skilled at relationship-building with a relentless service orientation, focused on delivering the best possible outcome to internal and external stakeholders
• A minimum of 1 year of experience in a classroom setting and/or in edtech in an educator-facing role
• Familiarity with the K-12 education landscape, with a high-level understanding of adult learning best practices
• Experience in working in a high-volume operations setting
• Bachelor’s degree, or equivalent experience, required

Responsibilities

• Schedule professional learning sessions with individual sites or multi-site district implementations
• Consistently reach out to educators via email, zoom meetings, and phone calls
• Must maintain accurate session planning notes to streamline shift handoff to Resource Strategy Ops for assignment and PL Specialist for session planning
• Must support accurate record keeping within individual portfolios including updating work types to reflect recommended PL, contact information, and monitoring reconciliation to ensure accurate delivery
• Must have a working knowledge of regional and national capacity to meet scheduling demands.
• Must collaborate with Sales, PSMs, and PL Leads within individual portfolio to ensure implementation alignment. This could include implementation meetings or BOY/MOY/EOY to plan unscheduled PL sessions.

Benefits

• Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees can enroll in our company’s 401k plan and receive an employer match.
• Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees