Graduate Development Program, Associate Specialist, Customer Energy Integration
About The Position
As an Associate Specialist on National Grid’s Customer Energy Integration team, you will support Massachusetts Distributed Energy Resource (DER) programs after customers and energy producers connect to the electric grid. The team supports customers ranging from homeowners with rooftop solar to large solar farms supplying commercial energy. You will help manage the information, processes, communications, and customer needs that keep these programs operating smoothly after connection. The position offers variety and opportunities to work with data, solve practical problems, and learn from experienced team members. It is part of National Grid’s year-long Graduate Development Program for recent graduates. The program begins with a three-week, in-person orientation and continues with monthly development sessions, mentorship, virtual and in-person activities, and an immersive hackathon project. The position is full-time following orientation.
Requirements
- Bachelor’s or master’s degree in Business, Data Analytics, Energy, Environmental Studies, Communications, Operations, or a related field from an accredited institution.
- Graduated between May 2026 and June 2027.
- Ability to begin the National Grid Graduate Program on June 7, 2027, or July 12, 2027.
- Must be authorized to work in the United States without current or future employment visa sponsorship.
- Strong analytical, organizational, written, and verbal communication skills.
- Ability to manage multiple priorities, review detailed information, solve problems, and collaborate with technical and non-technical teams.
Nice To Haves
- Internship, co-op, academic, or work experience involving data analysis, customer support, reporting, regulatory programs, process improvement, renewable energy, or utility operations.
- Experience with Microsoft Excel, including sorting, filtering, formulas, PivotTables, or other tools for organizing and analyzing data.
- Familiarity with distributed energy resources, solar generation, electric utility programs, regulatory processes, billing, or customer communications.
Responsibilities
- Support administration of Massachusetts DER programs by tracking post-connection activities, deliverables, customer needs, and regulatory requirements.
- Validate, maintain, and analyze distributed generation facility data for reporting, regulatory filings, customer communications, and operational decisions.
- Assist with recurring regulatory reports, compliance filings, reconciliations, and other reporting requirements, maintaining data accuracy and completeness.
- Respond to customer and internal stakeholder questions about post-connection distributed generation programs and escalate complex issues as needed.
- Participate in regulatory, operational, and program meetings; document discussions, decisions, risks, action items, and next steps.
- Create and update procedures, customer communications, educational materials, training resources, job aids, templates, and knowledge management content.
- Collaborate with Customer Energy Integration, Regulatory, Billing, Customer Contact Centers, Information Technology, and other business functions to improve processes and customer experiences.
- Support process, system, reporting, automation, and customer experience improvements by gathering requirements, documenting challenges, identifying solutions, and assisting with special projects.
Benefits
- Comprehensive benefits package.
- Up to $6,000 in student loan repayment assistance.
- Tuition reimbursement of up to $8,000 annually for undergraduate studies and $10,000 annually for graduate studies.
- Structured development opportunities, mentorship, and ongoing feedback.
- Exposure to leaders, cross-functional teams, and diverse areas of the business.
- Opportunities to build a professional network and develop industry connections.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
