Associate Specialist, Carrier Operations

RXO • Laredo, TX

9d

About The Position

At RXO, an Associate Specialist, Carrier Operations monitors drivers’ delivery activity and handles scheduling, delivery, and routing issues with external customers and contracted drivers. The position involves extensive phone contact with customers and drivers, along with billing and data entry tasks. This is a second-shift role, working 3 p.m. to midnight.

Requirements

• Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Ability to lift up to 25 pounds.

Nice To Haves

• High school diploma or equivalent.
• One year of related experience, including call center experience.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Ability to multitask with exceptional organizational skills.

Responsibilities

• Assemble multiple routes for customer orders within a market.
• Maintain phone communication between external customers and contracted drivers or couriers.
• Assist contracted drivers with delivery issues.
• Resolve customer issues and complaints and answer questions.
• Monitor the progress of delivery routes.
• Perform customer billing and data entry tasks.
• Assign delivery routes to drivers or couriers.
• Oversee unloading processes for returning routes at the end of the day.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed