Associate Special Operations Representative
About The Position
The Associate Special Operations Representative supports both customers and internal teams by managing pre- and post-sales service functions. This role handles customer requests, processes returns (RMA), exchanges, and service orders, and updates databases to track the status of equipment, repairs, and inventory. Responsibilities include documenting and reporting return and repair information, maintaining organized service records, coordinating field service calls, managing product updates and pricing, and resolving return or credit issues to ensure smooth operations and customer satisfaction.
Requirements
- High school diploma or equivalent
- 21+ years of age and have a valid driver license.
- Ability to move, set up and demonstrate equipment weighing up to 75 pounds
- 2+ years of relevant experience
Nice To Haves
- 2+ years of experience in field service or project management
- Knowledge of Microsoft PowerPoint, Excel, Word, and PowerBI
Responsibilities
- Support and contribute to the development and improvement of the ProCare Special Operations program and processes
- Collaborate with the Special Operations Team and Medical Field Service Team on project execution and logistical planning
- Lead or assist with Special Operations projects, coordinating with field service, sales, marketing, and tech support teams
- Repair, deliver, and perform preventive maintenance on equipment in accordance with Stryker Medical specifications and product manuals
- Conduct all required quality control checks to ensure compliance with operational standards
- Maintain, record, and manage assigned calibrated tools and inventory
- Execute PM projects, upgrades, and other Special Operations initiatives in partnership with ProCare teams
- Demonstrate the highest level of customer service and professionalism in support of field service and Special Operations operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
