Associate Software Support

DMA - DuCharme, McMillen & Associates, Inc. • Fort Wayne, IN

6d • Hybrid

About The Position

The Associate Software Support role provides first-level client support for DMA’s proprietary software solutions. This entry-level position assists with issue triage, documentation, and minor enhancements to existing applications. The Associate collaborates with internal teams to ensure timely resolution of client issues and contributes to the continuous improvement of support processes and documentation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
• Familiarity with professional programming concepts; no prior experience required.
• Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
• Understanding of the software development life cycle and agile methodologies.
• Strong written and verbal communication skills.
• Basic troubleshooting and organizational skills; ability to manage multiple tasks.

Responsibilities

• Provide first-level client support for assigned software applications.
• Communicate with clients to provide clear written instructions and document issues using JIRA.
• Diagnose and triage software issues; identify and document root causes.
• Assist in maintaining and enhancing existing software solutions.
• Contribute to the development and documentation of potential solutions.
• Support the preparation of functional and technical documentation.
• Participate in code reviews, sprint planning, and release coordination sessions.
• Perform other duties as assigned

Benefits

• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, and the overall wellness of our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level