Associate Software Support Engineer Integrated L2
About The Position
Imagine a career where your curiosity and technical skills directly improve healthcare outcomes. At XiFin, you’ll immerse yourself in a collaborative, innovation-driven culture while helping deliver solutions that simplify complex healthcare operations. We are seeking an Associate Software Support Engineer to join our Integrated L2 Support Team. This role bridges advanced technical support and engineering, focusing on deep analysis, troubleshooting, and continuous improvement of our software platforms. The ideal candidate is an early-career engineer with strong analytical capabilities, hands-on experience with Java and SQL, and a passion for diagnosing complex system behaviors. You will serve as a key escalation point for support issues, contributing to product quality, operational efficiency, and customer success. This position will be located at one of our offices: San Diego, CA.
Requirements
- B.S. in Computer Science, Information Systems, or a related technical field
- 1–3 years of experience in software support, application engineering, or a related technical role (or equivalent academic project experience)
- Proficiency in Java and SQL, including query writing, debugging, and data analysis
- Experience troubleshooting software applications, including log analysis and issue reproduction
- Familiarity with version control systems such as Git or Bitbucket
- Experience with ticketing systems and case management in an agile or support environment
- Ability to write scripts or queries to investigate and resolve data issues
- Understanding of software development lifecycle (SDLC) and debugging methodologies
Nice To Haves
- Exposure to healthcare technology systems or regulated environments is a plus
Responsibilities
- Collaborate with cross-functional agile teams including software engineers, product experts, and business analysts to investigate and resolve complex technical issues.
- Monitor, triage, and resolve escalated support cases, ensuring timely resolution and high-quality outcomes.
- Perform root cause analysis to identify systemic issues and recommend both short-term fixes and long-term engineering improvements.
- Write and execute SQL queries and scripts to investigate, troubleshoot, and resolve data-related issues, including bulk updates when necessary.
- Analyze application logs, system behavior, and data patterns to diagnose defects and performance issues.
- Contribute to codebase quality by partnering with engineering on defect resolution, testability, and maintainability improvements.
- Manage and contribute to version control systems (e.g., Git/Bitbucket), including reviewing and checking in code changes where appropriate.
- Modify and maintain configuration files, batch processes, and system settings to support issue resolution and optimization.
- Document troubleshooting steps, solutions, and knowledge articles to enhance team efficiency and scalability.
- Participate in peer reviews to ensure consistency, accuracy, and quality of technical solutions.
- Identify opportunities for process improvement and contribute to initiatives that enhance product reliability and support operations.
Benefits
- Comprehensive health benefits including medical, dental, vision, and telehealth
- 401(k) with company match and personalized financial coaching
- Health Savings Account (HSA) with company contributions
- Wellness incentives that reward your preventive healthcare activities
- Tuition assistance to support your education and growth
- Flexible time off and company-paid holidays
- Social and fun events to build community at our locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
