Associate Software Engineer

EverBank•Jacksonville, FL

About The Position

The Associate Software Engineer develops software solutions and technology platform configurations that support the Bank's products, services, and operations. Working under close supervision, this job delivers well-defined engineering work and builds the foundations of professional engineering practice. This job is considered an early-career professional within the Software Engineering job family and works across application, integration, and platform technologies as a generalist. EverBank is seeking highly motivated Associate SRE & Production Support Analysts to join our growing Technology Operations organization. This is an excellent opportunity for recent college graduates to begin their careers in Cloud Operations, Site Reliability Engineering (SRE), Production Support, Incident Management, and Automation. The selected candidates will work alongside senior engineers and technology leaders to monitor critical banking applications, support production systems, manage incidents, improve platform reliability, and help drive automation initiatives using Ivanti Neurons, Azure Cloud, and modern DevOps practices. This role offers hands-on exposure to enterprise-grade cloud environments, IT Service Management (ITSM), observability platforms, automation technologies, and mission-critical systems supporting customer-facing banking services.

Requirements

Prior technical background via education and/or work history
Basic understanding of: Operating Systems (Windows/Linux)
Networking fundamentals
Cloud computing concepts
Databases and application architecture
Scripting or programming concepts

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems or related technology discipline
Knowledge in the following technical domains: Azure Cloud Services, Microsoft Azure Fundamentals (AZ-900), Ivanti Neurons or ITSM platforms, ServiceNow, Jira, Splunk, Dynatrace, Grafana, PRTG, or similar tools, PowerShell, Python, JavaScript, or other scripting languages, DevOps and CI/CD concepts, Monitoring and Observability concepts

Responsibilities

Develops software solutions, platform configurations, and integrations of limited scope and complexity under the guidance of more experienced engineers.
Writes, tests, and maintains quality code and configuration in accordance with the Bank's engineering standards.
Participates in team ceremonies, technical discussions, and code reviews to build engineering knowledge.
Assists in the diagnosis and resolution of production issues with guidance from senior team members.
Documents work clearly and keeps technical documentation current.
Learns the Bank's technology estate, delivery practices, and business domains.
Applies security, compliance, and risk management practices throughout the delivery life cycle.
Monitor enterprise applications and infrastructure to ensure platform stability and availability.
Participate in production support activities, including incident triage, troubleshooting, escalation, and resolution.
Help improve application reliability, performance, and operational resilience.
Support monitoring and observability initiatives across enterprise applications.
Utilize Ivanti Neurons to manage incidents, service requests, alerts, and operational workflows.
Assist in maintaining incident queues and ensuring SLA compliance.
Support Azure cloud-based applications and services.
Assist with cloud monitoring, alerting, and operational support activities.
Support Infrastructure-as-Code (IaC) and cloud automation initiatives.
Identify repetitive operational tasks suitable for automation.
Assist in developing automated workflows using PowerShell, Python, APIs, and low-code automation platforms.