Associate Software Engineer

USP•Rockville, MD

About The Position

The Associate Software Engineer supports and enhances USP’s Marketo platform through technical configuration, integration management, campaign automation, and data governance. The role partners with IT, Marketing Operations, and Sales Operations to support scalable, reliable, and compliant marketing automation processes. It owns day-to-day platform operations while contributing to system improvements and cross-system alignment.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.
1–2 years of experience in a technical, engineering, or systems support role.
Working knowledge of HTML and CSS.
Understanding of how APIs and webhooks work, or strong aptitude to learn integration concepts quickly.
Interest in or exposure to CRM systems such as Salesforce or HubSpot and/or marketing automation platforms.
Comfort working with structured data, including field mapping, data types, and schema logic.
Strong problem-solving instincts and willingness to troubleshoot systematically.
Clear communication skills, including the ability to explain technical issues to technical and non-technical stakeholders.

Nice To Haves

Basic JavaScript exposure.
Exposure to Marketo, HubSpot, Pardot, or similar marketing automation tools.
Familiarity with CRM objects such as Leads, Contacts, Accounts, and Opportunities.
Coursework or personal projects involving REST APIs or third-party integrations, such as Google, Meta, or LinkedIn ad platforms.
Certifications such as Marketo Certified Associate/Expert or Salesforce Admin; certifications are a plus but not expected at this level.

Responsibilities

Support user account creation, access permissions, and role governance across marketing automation and CRM platforms.
Translate stakeholder requirements into technical configurations, reusable templates, and scalable operational solutions within a marketing automation platform.
Help maintain platform architecture, including folder structures, naming conventions, tokens, and operational program frameworks.
Build and maintain field mappings and synchronization logic between the marketing platform and CRM, supporting schema alignment and data quality.
Clone, configure, and test forms, landing pages, and web assets in Sandbox and Production environments using HTML/CSS fundamentals.
Troubleshoot synchronization issues between systems, including field conflicts, validation errors, and API-related failures, with support from senior engineers as needed.
Assist with datatype changes, schema updates, and cross-system compatibility checks to maintain stable integrations.
Support Sandbox refresh activities, including configuration audits, asset restoration, and synchronization re-establishment.
Help build and maintain trigger-based campaigns, automated workflows, and nurture programs.
Assist with segmentation setup, audience management, and basic data governance practices.
Monitor system health and campaign performance dashboards, flagging issues to senior team members.
Support data quality and compliance standards across marketing and CRM systems.