Associate Service Technician

FORTÉ • Chicago, IL

6d • Onsite

About The Position

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

Requirements

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites

Nice To Haves

• CTS Certification
• Crestron, Extron, Biamp, QSC, Shure, or other industry related certs or training

Responsibilities

• Diagnose technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

Benefits

• Healthcare, vision & dental coverage
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid life and disability insurance
• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Tuition reimbursement
• Ongoing learning opportunities
• Employer-paid employee assistance program
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed