Associate Service / Repair Technician
About The Position
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary: The Associate Service Depot / Repair Technician supports the inspection, troubleshooting, repair, refurbishment, and maintenance of surgical equipment, powered medical devices, and associated equipment supporting In – house operations and customer use. This role operates within the Memphis-based Global Distribution Hub, ensuring compliance with company quality standards, FDA regulations, and ISO requirements.
Requirements
- Associate or bachelor’s degree in electrical engineering preferred
- Minimum of 2 years of experience in a technical role with a robotics background preferred
- GMP and ISO knowledge required
- Personal computer proficiency with MS Office is required
- Must have strong technical aptitude, attention to detail, and the ability to function in a fast-paced operations and repair environment supporting field inventory, loaner systems, and depot repair activities
- Must be able to make solid decisions that effectively support the business and company policies
- Experience with troubleshooting, loading and testing computers a plus
- Services experience (e.g., Clinical Services/Biomed, Radiology) and understand healthcare capital equipment.
- Knowledge of quality and/or reliability engineering is a plus
Responsibilities
- Troubleshoot, diagnose, and repair electronic medical devices, consoles, and powered surgical equipment
- Perform component-level repair, replacement, soldering, wiring, and bench testing activities
- Inspect returned devices for electrical, mechanical, and functional failures
- Execute functional verification and quality testing following repair activities
- Support returned material authorization (RMA) processing including receiving, diagnosis, documentation, and repair tracking
- Maintain accurate repair records, failure analysis documentation, and inventory transactions within ERP or tracking systems
- Assist with depot-level refurbishment and rework activities for field-returned devices
- Support technical troubleshooting requests from field service and operations teams
- Perform firmware/software loading, configuration, and validation when required
- Follow FDA, ISO 13485, ESD, and internal quality system requirements.
- Maintain clean, organized, and compliant repair workstations and technical areas
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
