Associate Service/Repair Technician

Globus Medical•Memphis, TN

12d•Onsite

About The Position

The Associate Service Depot / Repair Technician supports the inspection, troubleshooting, repair, refurbishment, and maintenance of surgical equipment, powered medical devices, and associated equipment supporting in – house operations and customer use. This role operates within the Memphis-based Global Distribution Hub, ensuring compliance with company quality standards, FDA regulations, and ISO requirements.

Requirements

Associate or bachelor’s degree in electrical engineering preferred
Minimum of 2 years of experience in a technical role with a robotics background preferred
GMP and ISO knowledge required
Personal computer proficiency with MS Office is required
Must have strong technical aptitude, attention to detail, and the ability to function in a fast-paced operations and repair environment supporting field inventory, loaner systems, and depot repair activities
Must be able to make solid decisions that effectively support the business and company policies

Nice To Haves

Experience with troubleshooting, loading and testing computers a plus
Services experience (e.g., Clinical Services/Biomed, Radiology) and understand healthcare capital equipment.
Knowledge of quality and/or reliability engineering is a plus

Responsibilities

Troubleshoot, diagnose, and repair electronic medical devices, consoles, and powered surgical equipment
Perform component-level repair, replacement, soldering, wiring, and bench testing activities
Inspect returned devices for electrical, mechanical, and functional failures
Execute functional verification and quality testing following repair activities
Support returned material authorization (RMA) processing including receiving, diagnosis, documentation, and repair tracking
Maintain accurate repair records, failure analysis documentation, and inventory transactions within ERP or tracking systems
Assist with depot-level refurbishment and rework activities for field-returned devices
Support technical troubleshooting requests from field service and operations teams
Perform firmware/software loading, configuration, and validation when required
Follow FDA, ISO 13485, ESD, and internal quality system requirements
Maintain clean, organized, and compliant repair workstations and technical areas
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties