Associate Service Account Manager

UnitedHealth Group•Draper, UT

12h•Onsite

About The Position

This position is Onsite. Our office is located at 12921 South Vista Station Blvd Draper, Utah. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This operational position exists to service the Optum Bank Health Savings Account (HSA) product for employers and individuals. Major areas of responsibility include understanding IRS rules and regulations pertaining to the HSA, processing tax and transactional corrections, clearly communicating with internal partners, and performing complex research. A financial background combined with strong analytical skills and the ability to adapt to change fast-paced environment are key to your success in this position. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be during normal business hours.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
6+ months of Banking, Financial Transactions, or Insurance industry experience.
1+ years of experience with Microsoft Office including Word (create and edit documents), Excel (input, sort and interpret data), and Outlook (manage email and calendar)
Ability to work full time onsite at 12921 South Vista Station Blvd Draper, Utah.
Ability to work any 8-hour shift between 8:00 AM and 5:00 PM, Monday through Friday.

Nice To Haves

Understanding of the IRS rules and regulations related to Health Savings Accounts.
Proficient with data entry; keyboarding and ten-key.
Operational experience related to banking accounts.

Responsibilities

Processing incoming transactional requests from consumers and employers.
Researching and resolving moderate to complex customer issues.
Initiating and balancing transactions to DDA and GL accounts.
Performing various transaction postings and corrections with understanding of tax implications to the HSA product.
Initiating incoming and outgoing ACH transactions.
Communicating with internal partners to resolve requests and issues.
Providing exceptional customer service in a fast-paced environment while dealing with sensitive information and situations.
Seeking out process improvements.
Promptness, reliability, and accuracy in work, especially when dealing with deposit transactions.