Account Manager, Service

Diasorin•Stillwater, MN

1d•Remote

About The Position

The Service Sales Account Manager oversees the full portfolio of Service Level Agreements and warranty programs for DiaSorin Inc., Luminex, and/or DiaSorin Molecular. This role drives all aspects of service-related commercial activity—from daily sales engagements and recovering instruments not currently under contract to managing operational processes that support the service product line. As a key contributor to the Service Sales Team, the Service Sales Account Manager plays a central role in meeting annual revenue goals. The position is responsible for maintaining and expanding recurring service revenue, as well as Time & Material business, across an assigned customer segment within the United States and Canada.

Requirements

Highschool Diploma or equivalent required.
3+ Years experience in service or field sales, or in a sales support capacity
3+ Years experience in a customer-facing role
3+ Years customer Service or related experience
3+ Years experience working independently in a fast paced environment with shifting priorities
1+ Years demonstrated history of successfully selling comparable products
Experience with ERP and CRM platforms, including SAP, Salesforce.com, and Oracle
Strong ability to work independently with minimal supervision
Proven capability to perform under pressure and meet tight deadlines
Demonstrated success in achieving or exceeding revenue goals
Highly organized, with excellent time management, prioritization, and multitasking abilities
Strong problem solving skills and exceptional attention to detail
Effective collaborator able to work across cross functional teams to complete projects on schedule
Clear, timely, and professional communication with customers
Self motivated, enthusiastic, and team oriented approach
Excellent written and verbal communication skills
Confident, with a strong work ethic

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Lead daily sales activities for Service Agreement and Warranty product lines, including preparing, sending, and following up on renewal and expiration notifications.
Communicate with customers regarding upcoming renewals and available service options.
Process incoming Service Agreement and Time & Material purchase orders in partnership with Customer Service.
Maintain real-time updates in the Service Software for accounts transitioning on or off Time & Material status.
Manage the full contract renewal workflow in Salesforce, ensuring accurate instrument coverage, service expiration tracking, and timely delivery of renewal quotes (90/60/30 days in advance).
Ensure accurate entry of order management and billing details to support proper revenue recognition.
Coordinate with Business Teams to maintain required service coverage for Reagent Rental instruments.
Collaborate with Order Management and Finance to verify data accuracy across Salesforce and SAP.
Track and document activities within Salesforce to support reliable metric reporting.
Ensure contract information is consistently accurate across all databases.
Review and interpret customer contracts to prepare Point-of-Sale pricing.
Generate quotes and create new service offerings outside of existing Master Agreements or contracts.
Deliver clear written and verbal communication of service offerings to customers.
Identify new opportunities by understanding customer buying cycles, actively asking for the sale, and transitioning qualified leads to field sales representatives when appropriate.
Participate in field sales calls to support service-related discussions.
Manage the service sales pipeline to achieve or exceed annual revenue goals.
Contribute to the development of new service offerings—such as reliability upgrades, customer training, and validation services—to expand the portfolio and drive incremental revenue.
Apply creative, strategic thinking to uncover new sources of service revenue.
Develop and implement new processes that enhance automation, efficiency, and overall workflow effectiveness.
Perform additional responsibilities as assigned to support the broader goals of the Service Sales organization.