Associate Sales Process Specialist

UL Solutions•Canada,

About The Position

This role engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities. The Associate Sales Process Specialist coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines. They work within standard operating procedures under supervision to develop and share quotes using standardized pricing tools, and assist in turning quotes into orders by processing them through the ERP system. This position supports account managers and SE/ISEs by performing administrative tasks, and connects customers to appropriate UL personnel when necessary. The role involves tracking account history, supplying data from internal sources, and collaborating with internal resources to resolve customer inquiries. Additionally, the Associate Sales Process Specialist provides input to account managers or SE/ISEs to inform sales strategy based on customer understanding, builds an internal UL problem-solving network, and meets established timelines for pre- and post-sales activities. The role operates with a moderate degree of supervision and performs other duties as directed.

Requirements

Works with a moderate degree of supervision
Applies experience and skills to complete assigned work within own area of expertise

Responsibilities

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
Applies experience and skills to complete assigned work within own area of expertise
Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
Meet established timelines for pre-and post-sales activities.
Performs other duties as directed.