Associate Sales Operations

Bosch Group • Mount Prospect, IL

1d • $66,000 - $77,000 • Hybrid

About The Position

This role is hybrid remote with 60% monthly in-office presence in Mount Prospect, Illinois. (3 days in office per week)

Requirements

• High school diploma required.
• Proven experience in an order management or senior customer service role with a strong focus on SAP (SD module preferred).
• Advanced proficiency in SAP is essential.
• Experience with CRM systems and a solid understanding of EDI principles and processes is required.
• Strong analytical and root cause analysis skills with a demonstrated ability to resolve complex issues efficiently.
• Excellent verbal and written communication skills, with the ability to act as a liaison between technical and non-technical stakeholders.
• A collaborative mindset with experience working in cross-functional teams to drive process improvements.

Nice To Haves

• Associate's degree preferred, or 8 years of equivalent professional experience in lieu of a degree

Responsibilities

• Serve as the go-to expert for SAP, CRM, and internal systems, troubleshooting complex customer account and order issues.
• Own and maintain the integrity of customer master data in SAP, ensuring accuracy.
• Manage and resolve issues within Electronic Data Interchange (EDI) workflows, including order transmission, data mapping, and transaction failures.
• Act as the primary point of escalation for order discrepancies, shipping issues, and claim resolutions, ensuring timely and professional communication.
• Oversee the complete end-to-end process for complex billing transactions, including the accurate issuance and coding of CMD.
• Lead backorder and product substitution processes in close collaboration with Business Units to minimize disruption to customer orders.
• Function as a key liaison between Sales, Customer Contact Centers, and Distribution Centers to ensure precise execution of customer requirements.
• Conduct root cause analysis on recurring issues, partnering with Logistics, Warehousing, and Sales to implement corrective actions and minimize claims.
• Collaborate with the Bosch Link team to resolve Associate Tool Order issues, returns, and blocked transactions.
• Drive process enhancements by developing and implementing standardized procedures within the Customer Contact Center.
• Ensure all processes for Returns, Claims Authorizations (CQS), and Credits adhere to corporate policies. Participate in cross-functional projects and support the implementation of new tools and departmental initiatives.
• Manage and prioritize requests from multiple internal and external email inboxes to meet and exceed service level agreements.
• Provide guidance, support, and training to junior team members to foster a high-performing team environment.

Benefits

• health, dental, and vision plans
• health savings accounts (HSA)
• flexible spending accounts
• 401(K) retirement plan with an attractive employer match
• wellness programs
• life insurance
• short and long term disability insurance
• paid time off
• parental leave
• adoption assistance
• reimbursement of education expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED