Associate Sales Consultant
Toll Brothers, Inc.•Aldie, VA
•Onsite
About The Position
Toll Brothers, America's Luxury Home Builder, seeks a dynamic Associate Sales Consultant for one of our new luxury home communities in Aldie, Virginia. The Associate Sales Consultant is working in a training capacity to become a Sales Consultant. Responsible for assisting to achieve all community sales goals. This includes but is not limited to the following: generating traffic numbers, agreement of sales, customer satisfaction and serving as a point of contact to deliver a luxury customer experience from a customer’s first visit through move-in. This position is on-site 5 days per week.
Requirements
- Real Estate license is required in some states
- Weekend availability is required
- Maintains a full-time, 5-day work week
- Self-starter, motived to learn through mentorship
- Customer Service: gain an understanding of the customer to learn how to create win-win solutions
- Selling: interested in developing sales techniques to generate leads and gain customer commitment
- Collaboration: ability to work with internal partners (Online Sales and Construction) across multiple departments to serve the customer and generate sales
- Negotiation: develop the ability to effectively explore alternatives, influence and persuade the other party to achieve acceptance and commitment
- Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
- Coachable: willingness to be mentored and take on additional responsibilities outside the scope of your job duties
Nice To Haves
- Bachelor’s degree
- 1+ years sales and/or customer service experience
Responsibilities
- Assist in maintaining online presence with updated information for assigned community such as Tollbrothers.com, MLS, etc.
- Support the Online and Onsite Sales teams to help drive internet lead conversion
- Build and leverage relationships with Real Estate Agents
- Conduct regular prospecting and appointment setting activities
- Coordinate with the marketing team to plan traffic generating activities
- Learn how to manage the supply of quick delivery home in the community
- Complete competitive analysis on products, features, neighborhoods, and amenities
- Monitor community and model home appearance to achieve White Glove Checklist standards
- Demonstrate model home, community/floorplan features and homesites to customers
- Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
- Provide assistance to prepare and present paperwork including real estate related documents to customers purchasing a new Toll Brothers home
- Attend and participate in all sales meetings
- Provide customers an exceptional experience who visit the sales center, building relationships and learning about the customer’s story
- Partner with the design studio team to meet business objectives and enhance the customer experience
- Assist in facilitating mortgage process with TBI Mortgage, which can include: On the front end, ensuring buyer makes application with TBIM and receives commitment letter. On the back end, working with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to lenders appraiser
- Assist with facilitating the weekly communication processes with post-sale customers
- Deliver Tiffany closing gift to homeowner’s new home
Benefits
- comprehensive medical/dental
- 401(k) with a company match
- discounted stock purchase
- discounts on mortgages, homes, appliances
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
