Associate, Sales and Customer Service (Evergreen)
About The Position
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. About the role Are you passionate about making a difference and known for your exceptional communication and interpersonal skills? If so, we have the perfect opportunity for you! Join us as a Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them. You'll receive comprehensive mentoring and training, empowering you to reach your career goals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months. Ready to elevate your career and turn your passion for customer service into an exciting career? Join our team where the sky’s the limit!
Requirements
- At least one year of customer service experience required; previous call center experience is preferred
- Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
- Tech-savvy abilities, with confidence in navigating various systems.
- Ability to multi-task and remain calm under pressure
- You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
- No Canadian work experience required however must be eligible to work in Canada.
Nice To Haves
- Previous experience in sales and customer loyalty is highly desirable
- Bilingual (French and English) an asset
Responsibilities
- Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
- Analyze individual customer needs, promote and cross-sell personal insurance products and services.
- Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
- Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- Pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
