Roving Personal Banker West End District

Wells Fargo•Ashland, VA

1d•Onsite

About The Position

Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. This role involves providing support across various branch locations within a specific geographical district, covering for absent bankers or tellers, or temporarily filling vacancies. The successful candidate must be flexible and adaptable to changing priorities and new environments while consistently meeting customer needs. Key responsibilities include delivering exceptional customer experiences by building relationships through proactive outreach, proposing suitable products, services, and digital solutions to support customers' financial success. The role also entails assisting customers with fundamental requests such as opening new accounts, processing service requests, and submitting credit applications. Individuals will operate under managerial direction, exercising judgment within established policies and procedures, and developing a strong understanding of bank products and services to effectively address customer needs and refer them to appropriate financial partners when necessary. This SAFE position involves customer contact and may include offering/negotiating terms or taking applications for dwelling-secured transactions, requiring compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and Regulation Z (LO) requirements.

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
Acceptable background investigation results
Meeting the Loan Originator requirements under Regulation Z (LO)
Ability to travel 100% of the time within the district
Commute to the assigned location(s) for the duration of the branch assignment
Ability to work a schedule that may include most Saturdays
SAFE registration at the time of employment
Meeting the Consumer Financial Protection Bureau qualification requirements and complying with related Wells Fargo policies
Meeting applicable financial responsibility, character, general financial fitness and criminal background standards
A current credit report will be used to assess your financial responsibility and credit fitness
Meeting ongoing regulatory requirements including additional screening, if necessary

Nice To Haves

Customer service focus with experience handling complex transactions across multiple systems
Experience proactively engaging with customers through outreach via phone or email
Ability to educate and connect customer to technology and share the value of mobile banking options
Ability to help customers succeed financially by offering introductions to additional team members as appropriate
Experience working with others on a team to meet customer needs
Experience fostering and developing strong customer relationships
Ability to build strong relationships with internal partners
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Ability to interact with integrity and professionalism with customers and team members
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Support customers and employees in resolving or escalating concerns or complaints

Responsibilities

Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies
Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs
Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
Receive direction from managers and exercise judgement within defined policies and procedures
Develop understanding of bank products and services to connect to customers' needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services to customer
Refer customers' financial needs to other bankers and partners as needed
Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed